• Why do I need a Remote Support Solution?
If basic phone support does not resolve your issue, Remote Support may be the next best option. While On-Site or In-House Services may be best, Remote Support may offer a quicker, more efficient option than having your service brought to our retail location or scheduling a technician to come to your location.

• How do I know if I need a Remote Support Solution?
For businesses, Remote Support is a standard, included option, for all our managed service programs. If your business requires quick access to a specialist, Remote Support may be the solution.
For home users, Remote Support can resolve basic issues quickly and effectively.
For both types of customers, Remote Support is a quick and effective way to try to resolve non-critical computer issues.

• Should I schedule a Remote Support Appointment when I have a computer issue?
We suggest contacting us first to discuss the issue. If basic phone support does not resolve your issue, the representative will suggest a Remote Support Appointment or an In-House/On-Site appointment depending on your specific issue.

Disclaimer
By purchasing the remote service and/or downloading and installing the remote support software, you agree that:

You will allow Flash Tech., Inc. to view your desktop and have virtual control of your mouse and keyboard for remote support purposes. You are an authorized user of this computer system and have the authority to allow Flash Tech., Inc. to access this system for remote support purposes. In no event shall Flash Tech., Inc., be liable for any special, incidental, indirect or consequential damages. Such excluded incidental, indirect and consequential damages shall include but shall not be limited to lost profits or damages resulting from loss of use or lost data however caused, including negligence and regardless of the form of action, whether in contract or tort, even if Flash Tech., Inc., has been advised, knew or should have known of the possibility of such incidental, indirect or consequential damages. Flash Tech., Inc., will not be liable for any failure or delay in performance due in whole or in part to any cause beyond the reasonable control of Flash Tech., Inc.. That remote support is a paid service and you or your company will be billed at our normal hourly rate in 1/2 hour increments. Unpaid invoices beyond 30 days may incur late charges.

If you have any questions please contact sales@flashtech.com or call 201-656-3800.