Why would one company choose a Managed Services Contract and another company pay for services by the hour?

Feel free to contact us, so we can schedule a Free Site Survey and Cost Cutting Evaluation to review your business and better answer this question.

There are many reasons one company would select one plan over the other. Let us briefly explain the difference between the two contracts.

Managed Service Contracts are generally all inclusive service contracts. If something breaks, Flash Tech will fix it. Let’s look at an extreme example. Let’s say a workstation on your network can’t boot because of an operating system error. Flash Tech will go to your office and address the issue. Let’s assume the operating system is corrupt; we would fix it. Let’s say it cannot be easily fixed; we would restore a back up image and get your machine running. Let’s go further and say a backup image doesn’t work; we would bring the machine to our store for further evaluation. In the meantime, we will provide you a loaner computer while this computer is being fixed. Once your computer is fixed, we will bring it back to your office and setup EVERYTHING! Mapped drives, emails, files folders, everything. IT’S ALL INCLUDED, service, travel, repair, back up, loaner, setup and more with a Premier Managed Service Contract. The example we gave is an extreme and very, very unlikely to happen, but a Managed Service Contract covers it.

Most repairs are simpler than the example we just gave which is why an Hourly Service Contract may be better for your business. Hourly Service contracts are bulk purchases of on-site servce hours. By purchasing on-site service hours in bulk, your company will receive a discount from ~10% to 50% off of our standard on-site service rate. Depending on the size of your network and the number of on-site service hours, an Hourly Service Contract may be better from your company.

Interested in paying a monthly fee to support your entire network and devices? Click Here to read about our managed services solutions.

Only need a few hours of service a year? Click Here to read about our Hourly Service Contracts.

Feel free to contact us for more information.